USEFUL PHRASES FOR YOUR TELEPHONE CONVERSATIONS
1) STARTING THE PHONE CALL How can I help you? / How may I help you? / What can I do for you? / Who's calling? / Who's on the phone? / Who shall I say is calling? / Anne Lavigne here / This is Anne Lavigne / Hans Gruber speaking / Hans Gruber calling 2) ASKING TO SPEAK TO THE CALLER ON THE PHONE Can I speak to Hans Gruber, please? / Can you put Hans Gruber on the phone, please? / Can you put Anne Lavigne through, please? / Can Anne Lavigne come on the phone, please? / Can I talk to you for a bit? / Can I have a word with Hans Gruber? 3) EXPLANING THE REASON FOR THE PHONE CALL What is it about ? / What is it in connection with? / It's about ... / It's in connection with ... / It was just to let you know that ... / I'd like to inquire about ... / I'm calling on behalf ... / I'm calling from ... 4) ASKING THE CALLER TO HOLD THE LINE Hold the line, I'll check his extension / Thanks for returning my call at short notice / I'd like to speak to the manager ...